How to order your CCNA welcome kit or CISCO certificate

How to order your CCNA welcome kit

You couldn’t receive your CCNA welcome kit unless you login to Certification Tracking system and accept the ‘Cisco Career Certification agreement’.
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If this is your first time using the Tracking System, and you have your exam score report, follow the steps below:

1. Go to the Certifications Tracking System

2. You will need a Cisco.com ID to login to the Certification Tracking System. If you do not have one you can create one on the Cisco.com registration page.

3. Once you have a Cisco.com ID, return to the Certification Tracking System and click on Login with Cisco.com link

4. You will be taken to the Cisco.com login screen. Enter your Cisco.com login ID and password.

5. Upon successful verification you will be brought back to the Tracking System Account Migration screen

6. On this migration screen, below the submit button, you will see a message which says “if you do not have your authorization code or password you may login with the information on your Score report click here”. Click on the link.

7. Enter your first and last name as it appears on your exam score report

8. Enter your Registration ID (found on your exam score report)

9. Click the “Submit” button

10. If your password set-up was successful, you will receive a message indicating that you can now log on to the Certification Tracking System

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If this is your first time using the Tracking System, and you have an email with your CSCO ID and authorization code sent by CTS follow the steps below:

1. Go to the Certification Tracking System

2. You will need a Cisco.com ID to login to the Certification Tracking System. If you do not have one you can create one on the Cisco.com registration page.

3. Once you have a Cisco.com ID, return to the Certification Tracking System and click on Login with Cisco.com link

4. You will be taken to the Cisco.com login screen. Enter your Cisco.com credentials

5. Upon successful verification you will be brought back to the Certification Tracking System – Account Migration screen

6. On this account migration screen, in the right half your will see a section for “I am a new Candidate and have not logged in before”

7. Enter the CSCO ID and the Authorization code from the New account Email you have received from the credential tracking system

8. Click the “Submit” button

9. You will be logged in to the Certification tracking system.

10. You will need to go through this step only once. Once migration is complete the next time you return to Certification Tracking System you will only need to enter your Cisco.com ID and password
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If you do not have a CSCO ID and password, or you did not get the email which has the CSCO ID and Authorization code or the Authorization code has expired, follow the steps below:

1. Go to the Tracking System home page.

2. Click on “Login with a Cisco.com ID.”

3. Towards the bottom of the page, there is a link to login using your exam score report. You will need to input your first name, last name and registration ID as it appears on your score report.

4. Once you have logged, reset your password.

To complete Cisco.com mapping process:

1. Login to the Tracking System, retrieve your CSCO ID

2. Log out and go back to the Tracking System home page and click on “Login with a Cisco.com ID.”

3. Input your CSCO ID and password to complete the mapping process.
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Post login process:

After login, click on the “Supporting requirement” link under Home tag. Accept the current version of the ‘Cisco Career Certification agreement’. After accepting the agreement you’ll receive another congratulation email.

To ensure you receive your CCNA certificate with the correct spelling of your name, verify your name and address by accessing your “Personal Information”.

If the name is incorrect a support agent will need to correct it as soon as possible to ensure your certificate reflects the correct spelling. Contact the Certification Support Center.

If the address is incorrect or if you would like to use a different mailing address, click the “Update Personal Info” link. If your mailing address is listed incorrectly correct it. Under this section you may also update your email address, and phone number. Once you have updated your personal information click on the “Submit” button.

Your certificate and a wallet card will be mailed to the address you provided. It could take 6-8 weeks for your printed certificate to arrive.

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FAQ 1: What is a Cisco ID Number?
A Cisco ID number (i.e. CSCO0000009) is used to identify a candidate in the Cisco Career Certifications program. This number will appear on a candidate’s exam score report and on a candidate’s certificate and wallet card once a certification is achieved.

After completing the first Cisco exam, the candidate will be issued a Cisco ID number that should be used to register for all future Cisco exams to avoid delay in receiving proper credit. The Cisco ID number is also used to login to the Certifications Tracking System to access certification and testing information. To login to the Certifications Tracking System go to cisco.com/go/certifications/login.

FAQ 2: I did not receive my certificate? How do I check the status?
Log in to the Certification Tracking System. If this is the first time you are logging in, you will need to verify your personal information and acknowledge the use agreement to proceed. Once you have acknowledged the use agreement, click HISTORY on the left navigation bar. Filter the “View” by selecting FULFILLMENT. A list of certification kits will be listed. Click on DETAILS for more information.

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55 thoughts on “How to order your CCNA welcome kit or CISCO certificate”

  1. I do agree with all of the concepts you have introduced in your post.

    They’re really convincing and can definitely work. Still, the posts are very brief for novices.
    Could you please lengthen them a bit from subsequent time?
    Thanks for the post.

  2. i have done my ccna exam about 2 months back and i have my csco id but the address which i gave on mailing address was wrong so can any body help me

  3. sir..
    am jafar khan,
    i lost my ccna certificate, so i try to buy ccna PDF certificate by online, & i got the confirmation mail, but i couldn’t get the PDF Certificate… why ?

  4. Hello, I wrote my ccna and ccnp routing and switching exams dec, 2013 and till date I have not received any certificate from cisco. Please what should I do to get the certs. Also, I would prefer receiving the soft copy instead of the printed copy. I need your help please.

    Email: oluwatobiodemona@yahoo.com

    Cisco ID: CSCO1252837

    Expecting your reply. Thanks

  5. i have done my exam on 30 September 2013 but still i have not recived my CCNA certificate, so any buddy suggest me and send the mail on my mail id
    Jamali Abdellah
    00212661449956

    1. I also have same problem with


      Jamali Abdellah:

      i have done my exam on 30 September 2013 but still i have not recived my CCNA certificate, so any buddy suggest me and send the mail on my mail id
      Jamali Abdellah
      00212661449956

      i also have same problem to you, I’ve passed the CCNA Exam last Sept 2013 but until now i didn’t receive any of the kit and certificate.

      i’m very frustrated because i almost kill my self preparing for the examination but this is the result no certificate?

      could some one possibly help us?

  6. I have cleared my ccna-voice exam, and after five days, i got a link to download my certificate soft copy. But still I not able to download my certificate from that link, can you please help me on this. When I am downloading the file, it is arround 200-400 KBite is downloaded, but during opening it, it give me the massage that is file can not opened it is corrupted. Can you please help me on this.

  7. Hi sir ,
    I have given CCNA Exam (640-802) on date 10 may 2013 but till date i have not receive any certificate kit.but i received the Cisco electronic certificate mail from Cisco side…how do i received cisco certified kit…please help me.

  8. Hi I write the CCNA exam on 21st March but still i didn’t receive my certificate at my residence address my cisco id is csco12348001

    if any one have any info abt how to get plz mail me on “kmhkhaja@gmail.com”

    Thanks&Regards
    Khaja Moizuddin Hussaini

  9. Hi sir ,
    I have given CCNA Exam (640-802) on date 6 September 2013 but till date i have not receive any certificate nor any mail from Cisco side .
    Preliminary exam score report
    Candidate id=224312841
    My Cisco id is= CSCO11388293
    registration id =252489167
    validation id =45780963
    testing site= 57041
    Exam no=640-802

  10. sir i passed my ccna exam 8 April 2012 but i did not receive my certificate kit and how i get my cisco . com id please help me thanks

  11. Hi,
    I have cleared my CCNA R&S on 21st march 2012 but still i didn’t get ccna certificate. I have already checked on cisco site, it shows :-
    Apr 3, 2013 6:57:36 PM
    Fulfillment request: #8814621
    Bundle: CCNA-Kit
    Status: Mailed
    what should I do?

  12. Dear CISCO Team…

    My Self MEHTAB SHAIKH…..

    I was cleared CCNA Exam on feb month but my certificate not yet been RECEIVE…

    My cisco I’d is CSCO12315636.

    My Employer Asking about certificate so please guide me what should I do..
    This is very important for me so please help me on this.
    If it is possible so please send me Again that CCNA Certificate on my mailing Address.
    My Address is:- E-3 GULAB KHAN ESTATE
    OPP L/ T GATE NUMBER 7.
    SHIV SHAKTI NAGAR.
    NEAR TO SHANTI COMPLEX .
    LANDMARK IS ( SANTOSH POWER LOUNDRY )
    SAKI VIHAR ROAD POWAI MUMBAI
    PIN CODE:- 400072.
    And please send me my Tracking number Or I D.

    Thanks and Regards,
    MEHTAB SHAIKH
    ( I T EXECUTIVE | Kellogg Company.)
    Office: 02230927004
    Mobile: +91 9967781879

    Save a tree.

  13. Hi sir ,
    I have given CCNA Exam (640-802) on date 21 September 2012 but till date i have not receive any certificate nor any mail from Cisco side .
    Preliminary exam score report
    Candidate id=224710014
    My Cisco id is= CSCO12234589
    registration id =251790092
    testing site= 65302
    Exam no=640-802

  14. sir i have passed the CCNA certificate..i have cisco id.but certification is not deliverd to my home till now..
    sir please help. what to do

  15. HI ,

    I have cleared my CCIP on 2nd June 2012; as have checked with cisco login history its say kit have been Mailed on 14th june however till now i have not received my certificate at my address even i have again ordered by paying 15$ then to am waiting from last 5 week. request you to please help me to get my certificate

    Name :-Gajendra Singh Rathore
    CCO :- gajjubana
    Cisco ID CSCO11603106
    History Detail
    GAJENDRA RATHORE – CSCO11603106

    Fulfillment Detail for GAJENDRA RATHORE – CSCO11603106
    Posted Date/Time: Jun 14, 2012 12:58:02 PM
    Description: Fulfillment request: #6656715
    Bundle: CCIP-Kit
    Status: Mailed

  16. after completing registration with pearson vue, cisco send me a CSCO id and authrization code. but when i create a cisco.com account then problem facing in home town and postal code but postal code and city is valid. how can i solve the problem. or can i get the certificate.

  17. dear sir
    I have not recieved my Cisco Kit.I have completed my cisco Test in 3 september 2012.They show that they have mailed me,but I can GET anything.It is totally frustrating me.So,tell me what can I do?

  18. Im a certified Ccna, and ordering for my certificate is getting frustrating… it keeps given me this ””An Error Occured: NOTE: Credit card payment issues. For assistance, please open a case using the Certifications Online Support tool.

  19. Hi all
    In the fullfillment detail im getting as

    Fulfillment Detail for Prateek Anand – CSCO12198317
    Posted Date/Time: Aug 20, 2012 7:05:58 PM
    Description: Fulfillment request: #6770368
    Bundle: CCNA-Kit
    Status: Mailed

    but i didnt get any mail neither in the inbox nor spam ! what to do please help me….

  20. Hi ,

    I passed CCNa Exam on 03.02.2011 ,
    My Candidate id = 219053760 ,
    My Exam no 640 802 ,
    My Cisco Id = CSCO11914020 DT – 5/2/2011 .

    Till today i’m not received my CCNA Certificate and all other related kit .

    Once i co-ordinate through http://www.cisco.com/go/certsupport and my case id =
    #01250773 .

    Can you please find out any way to get my Certificate

    regards

    Nirmalya

  21. i have done my exam in 2010 nut still i have not recive my CCNA certificate, so any buddy suggest me and send the mail on my mail id

    Maninder Singh
    0826337412
    09988172712

  22. I keep entering my first name, last name and the registration ID to receive my authorization code but it keeps giving me “We could not find a user meeting the specified criteria. Please review the criteria and try again.” any help?

  23. i complete my cisco ccna exam on Certified 3/1/12 3/1/12 3/1/15
    my kit was mailed on-Posted Date/Time: Mar 14, 2012 5:34:37 PM
    Description: Fulfillment request: #6488204
    Bundle: CCNA-Kit
    Status: Mailed

    my cisco id- SOMABHO KARMAKAR
    CSCO12116818.but i cannot get my kit till now. my postal address is correct.i want a pdf copy from cisco. i cannot buy a new copy because i haven’t credit card.help me

  24. hii sir ,
    I have given CCNP Implementing Cisco Ip Routing Exam (642-902) on date 30 march 2012 but till date i have not receive any certificate nor any mail from cisco side .

    Preleiminary exam score report
    Candidate id=213926337
    My cisco id is= CSCO11585032
    registration id =247778280
    testing site= 56862
    Exam no=642-902

  25. dear sir ,
    i have passed my ccna exam 23 march 2012 , In my certificate spelling mistake but i have solved this poblam by Contact the Certification Support Center.but i did not receive my certificate kit …when i check our Tracking System account -status is “Posted Date/Time: Apr 9, 2012 7:06:44 PM ” …,help me thanks.

  26. sir i passed my ccna exam 6 April 2012 but i did not receive my certificate kit and how i get my cisco . com id please help me thanks.

  27. I cleared my ccna exam on 28th may 2012. and i received the email containing everything. But i dont know how to activate my account using authorization code it asks for password if i click on login with cisco ID. Please help!!! 🙁

  28. Good day,

    I did my certificate on the 17th May 2011 and I still did not get my certificate welcome kit, I have created Cisco user account and have logged in as well. I could n`t access my CSCO11965022 ID by this url link.

    Regards,
    Avdhesh

  29. Good day,

    I did my certificate on the 24th October 2011 and I still did not get my certificate but it is mailed, Is it possible to get the PDF?

    Regards,
    Neville

  30. dear sir i m compelete my ccna certification on 24 dec,,,but still my document not received…when i m trying to contact cisco,they said ur document are already mailed…….but not received……plz help me…cisco said ur may be ur given postal address is wrong,,,but my postal address is correct

  31. i have done my ccna exam about and i have my csco id but have been unable to track down my certificate since then i have also followed evary step to be taken but i havent recieved it

  32. two days ago i passed CCNA, but on my e-mail any letters did not come, when i “Login with a Cisco.com ID.” there no “exam score report”, there username an password that’s all. please help me

  33. Yo recibi el el csco id, pero suspendi el examen, por lo que leo es para que te envien el cerficicado, entonces, ¿para que me sirve?
    gracias

  34. I have received the email, but what is the next step? Click on “Get a new Cisco.com ID” or “Login with Cisco.com ID” ? Thanks for help

      1. Can you be a bit more specific, please? I clicked on the login page, but then, “New User” or “Existing User”? I’m confused, I don’t know how to activate the account and I don’t know what the password is. I apologize for this but I’ll be truly grateful for any details you can provide me with

  35. Thank you for sharing but i need help

    When ever i want to login put the csco ID and authorization code i got this message (the account activation url is expired) and till now i have not received my certificate .
    i need your help please

    1. Actually the login system has changed. Cisco certification login has been merged in to cisco.com login.

      BTW try to get a new activation url as described in Step4.

      ..

      1. have done my ccna exam about and i have my csco id but have been unable to track down my certificate since then i have also followed evary step to be taken but i havent recieved it

        This is my Case Reference #: 01394479
        Still i did get certificates as i mentioned home address and i wan to know the status and when it will get deliver the certificates, please check my status in cisco Login id : pratap.gvs

        CISCO ID: CSCO12355066
        VUE ID: 227114357

        HOME Address : D.NO 1-124-B,
        KRUTHIVENNU MANDAL,
        KRUTHIVENNU VILLAGE,
        KRISHNA -521324,
        ANDHRA PRADESH,
        INDIA

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