The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco CallManager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.
The Introducing Cisco Voice and Unified Communications Administration (ICOMM) exam is associated with the Cisco CCNA Voice certification. This exam tests a candidate’s knowledge of the architecture, components, functionalities, and features of Cisco Unified Communications solutions. The exam also tests the knowledge needed to perform tasks such as system monitoring, moves, additions, and changes on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. Candidates can prepare for this exam by taking the Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 course.
CCNA Voice Prerequisites
Any valid Cisco CCENT, CCNA Routing and Switching or any Cisco CCIE certification can act as a prerequisite.
640-461 ICOMM – Introducing Cisco Voice and Unified Communications Administration (ICOMM)
Associated Certifications: CCNA Video | CCNA Voice
Duration: 90 minutes (60-70 questions)
Available Languages: English and Japanese
Register: Pearson VUE
CCNA Voice Recertification
CCNA Voice certifications are valid for three years. To recertify, pass a CCNA Concentration exam (wireless, security, voice), or pass any 642 – XXX professional level or Cisco Specialist exam (excluding Sales Specialist exams), or pass a current CCIE or CCDE written exam.
The exam is closed book and no outside reference materials are allowed. The following topics are general guidelines for the content that is likely to be included on the practical exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the following guidelines may change at any time without notice.
17% 1.0 Describe the Characteristics of a Cisco
Unified Communications Solution
23% 2.0 Provision End Users and Associated Devices
26% 3.0 Configure Voice Messaging and Presence
10% 4.0 Maintain Cisco Unified Communications System
24% 5.0 Provide End User Support